Refund Eligibility

a) IT Consulting & Advisory Services

• If you cancel a consultation at least 48 hours before the scheduled time, you are eligible for a full refund.
• Cancellations made within 48 hours of the appointment may be subject to a partial refund or rescheduling.

b) Software Development & Custom IT Solutions

• Due to the nature of custom software development, refunds are only available if work has not yet started.
• If the project is in progress, a partial refund may be granted based on completed milestones.
• No refunds will be issued once the final deliverable has been provided.

c) Subscription-Based Services

• Monthly subscriptions can be canceled anytime, but refunds will not be issued for the current billing cycle.
• Annual subscriptions may be refunded within 7 days of purchase if the service has not been used.

d) Digital Products & Licenses

• Digital software, licenses, and downloadable products are non-refundable once accessed or activated.

4. Cancellation Policy

• Clients may request cancellations by contacting our support team at [email protected].
• Cancellation requests for ongoing projects will be reviewed, and any applicable refunds will be processed according to the refund eligibility criteria.

5. Processing Refunds

• Approved refunds will be processed within 7-10 business days via the original payment method.
• Any applicable processing fees or administrative charges may be deducted from the refund amount.